Our latest customer satisfaction survey shows that 94% of borrowers who have worked with ditech said they would recommend ditech to family and friends. Of course, our goal is 100% customer satisfaction. That's why you have our promise that we will strive to find the right solution for you-and to always make the experience easy, respectful, and friendly.

Scroll down to read some letters and emails we recently received from ditech customers.

• "To have such a complex process completed so efficiently and smoothly was a pleasant surprise. All information given to me was completely accurate; there were no surprises." more...

  April 10, 2007
  Mr. Robert Camerota
  GMAC Mortgage, LLC ditech
  3200 Park Center Drive
  Costa Mesa, CA 92626

  Dear Mr. Camerota:
  I recently closed a mortgage loan with ditech and felt I had to write to tell you of this very positive experience, thanks to your employees, Christyan Lopez, Elena Marchesa and Juan Sanchez.

  I had originally made mortgage inquiries on the internet and was uncomfortable with the lenders who responded. I then called ditech and was referred to Christyan Lopez. Mr. Lopez explained at length the various mortgage options and the positives and negatives associated with each. All the information he gave me was accurate and complete-no misinformation or gimmicks. Be helped me choose the best type of loan for me, and the application was easily completed.

  The loan was then referred to Elena Marchesa, who forwarded and processed all paperwork in an efficient and timely manner. Again, all my questions were answered and the process proceeded smoothly. With both Christyan and Elena, my phone calls were returned within hours.

  The final step was to have Mr. Sanchez come to my home for signature. All of the paperwork had been properly prepared and finalization was effortless and without problems. At the end, all was as I had been originally advised.

  To have such a complex process completed so efficiently and smoothly was a pleasant surprise. All information given to mc was completely accurate; there were no surprises. To have an experience such as this today has unfortunately become an increasingly rare experience, and I do appreciate the honest, ethical and efficient manner in which ditech does business. I would not hesitate to recommend your company and have told my son he should call ditech first when he purchases a home within the next few years. You are to be commended on the way you do business and for your excellent staff.

  Very truly yours,
  Joyce Fitzmaurice

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• "I would like to give kudos' to two of your associates for the help I have received lately when refinancing my home." more...

  Sent: Friday, March 23, 2007 7:51 PM
  To: Customer Care (ditech)
  Subject: Customer comments from ditech.com: Contact Us

  TOPIC: Feedback About Our Service
  JAMES HATTING wrote:

  I would like to give kudos's to two of your associates for the help I have received lately when refinancing my home. The first person I spoke with was Elaine at x6078. She got all of necessary information from me over the phone. She had a very pleasant voice, was friendly as well as very professional.

  The second person was Craig Farr x 6398. He was very thorough, communicated very well in terms of emails and calling me to keep me current on status. He was very organized, professional, and had processed my loan very quickly. You should be very proud to have him and I would suggest you let him know how valuable he is to your process and team. Thank You for being there.

  Best Regards,
  Jim Hatting

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• "...you made me understand the process and always made yourselves available for any questions or concerns I might have. You guys turned what seemed to be daunting process into fun with your wit and pleasant demeanors..." more...

  Sent: Friday, March 16, 2007 10:27 AM
  To: Le, Mimi - CA (ditech)
  Subject: Thanks
  Importance: High

  Mimi:
  I just wanted to take a moment sincerely thank both you and Jennifer Waller for what truly goes far beyond great service. When I called I knew you had no idea what path my life had taken to bring me to this point, so I took time to tell you and Jennifer my story. I did that because I was worried about not being able to obtain the loan. I wanted to paint a picture of how a person with excellent credit can go to poor credit and make you see how things out of your control can affect your life in such a negative way. While trying to get my life back on track, all I seemed to run into were people who wanted to label me a "deadbeat" and had no interest in helping me. Their goal seemed to be to ruin my life even further. When I called you I tried to be prepared with all the answers to your questions, but at the same time I was expecting the worse. You and Jennifer lifted an enormous burden from my life and it started with the first "hello". We laughed together and shared stories. We conducted complex business and you made me understand the process and always made yourselves available for any questions or concerns I might have. You guys turned what seemed to be daunting process into fun with your wit and pleasant demeanors. It was like I was talking to old friends, not conducting business. Mimi and Jennifer there are really no words to express what these last few days have felt like for me. I went from being a kid with debt to a grown man with more debt and no light at the end of the tunnel. I hope the management at ditech understands what jewels they have in you both. I know you were both just doing what you do, but its how you did it that made the difference. Thanks to both of you my life is now back on a positive track. You made such a big difference in my life and I feel as though I gained two friends as well. I will make every effort to obtain additional business for you and speak at length about my two friends who stood with me and make them understand that they will not go wrong by conducting business with Mimi and Jennifer. Mimi, you told me you were going to take real good care of me......well you both did so much more than that. Thanks again.

  Joe Williamson

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• "Her attentiveness and compassion to her customer really make her stand out above the rest." more...

  From: Paul C.
  Sent: Wednesday, March 14, 2007 12:03 PM
  To: Lopez, Tito - CA (ditech)
  Subject: Natalie Kitchens

  To Whom It May Concern:
  In today's society we mostly hear about the negatives and bad experiences with customer service. My experience working with Natalie has been just the opposite. She is always there to answer the phone or voicemail, and promptly responds to email requests. Her attentiveness and compassion to her customer really make her stand out above the rest. I was very impressed with her follow through and will take some cues from our dealings and put them to use in my own everyday practice. I just wanted to take the time to finally point out a positive customer service experience and recognize Natalie for making my ditech experience one I won't soon forget. The world needs more Natalie's.

  Thank you,
  Paul

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• "I was very satisfied with the service: closing cost very minimal, no hidden cost as promised, no surprises, and day of closing on target." more...

  Sent: Monday, November 27, 2006 1:27 PM
  To: Customer Care (ditech)
  Subject: Customer comments from ditech.com: Contact Us

  TOPIC: Feedback About Our Service
  Antonio C. Ros wrote:

  I would like to extend my sincere appreciation to Stephen Wong, loan specialist for his extraordinary effort and assistance in refinancing my current high interest, adjustable mortgage loan, also to Kristin Alvarez for her patient and prompt processing of my loan with ditech. I was very satisfied with the service, closing cost very minimal, no hidden cost as promise, no surprises, day of closing on target. On my next refinancing 5years from now, I will probably use ditech and Stephen Wong as my loan specialist, he's honest, resourceful and a pro. Thank you.

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• "I am so astonished at the wonderful solution and quick response. Priceless!" more...

  Sent: Monday, July 03, 2006 1:07 PM
  To: Cruikshank, Jack - CA (ditech)
  Subject: Thank You For the Happy 4th Of July _ You Gave Independence

  Hi Jack
  I am so astonished at the wonderful solution and quick response. Priceless! One can only be forever grateful to have someone like you there to help in circumstances as mine.

  You remind me of what I always and continue to care about people . The people that need help you do what you can for them in some way to better the lives of all.

  GMC DITECH is very fortunate to have someone with insight motivation enthusiasm and go the extra distance to do what ever it takes! I am indeed forever in your debt for assisting me in something none of us can predict happens in life and you provided a solution for that opportunity that knocked on my than once at my door.

  I will let you know on the Hollywood property address after a review of finances.

  Again many heartfelt thanks of gratitude for all your endeavors on my behalf.

  With the best of thoughts for today tomorrow and forever
  Michael

  PS: Can you send me names and address of 2 or 3 higher up in company to follow up to recognize you for all your successful efforts on my behalf. Regular mail , e-mail and phone number if available.

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